Delivery Every attempt will be made to deliver items as part of the installation process. Extra delivery fees will be charged when extra costs are incurred due to the need to use couriers, special equipment or the tractor and trailer to deliver. WiseWoods normally operates in mid Wales. Deliveries and installations further afield will be priced subject to negotiation.
Installation Most of our products will require assembly and/or installation by our team. Contact us for typical prices for each item. Many of our items require digging into the ground. Installation fees will be based on a site survey to gauge the nature of the ground. Very rocky or very wet ground can significantly increase the installation time. Our wooden posts are normally buried at least one third into the ground. Where possible, we use compacted earth and rocks – on less stable ground we use concrete to secure the posts.
Prices The price of assembly and installation on site will have to be added to the list price shown.
Aftercare All our timber products are made from durable softwoods. Some items have a light coat of Linseed oil. In order to retain the warm colour of the timber, this coat should be renewed annually.
Playground standards All of our playground items conform to the European Play Safety Standards EN1176 and EN1177, and our head designer is a Playground Inspector under the Register of Playground Inspectors International (RPII). We can also provide free advice on Risk Management and maintenance for playground managers.
Safety surfacing Safety surfacing is not required by EN1177 for fall heights of up to 1.5m onto grass. Where the ground is hard, or the items have a fall height of over 1.5m, WiseWoods can supply and install safety surfacing for an extra fee to cover the labour and materials.
Guarantee WiseWoods Wales will repair any failures caused by deterioration in materials or defects in workmanship within 5 years of the original installation, free of charge.
NB. Products may differ from photos in this booklet as the products are bespoke.